The manager's posture directly impacts the company's results, especially because a good leader is able to increase the ability to retain talent and considerably reduce employee turnover. Among the main characteristics that a well-evaluated manager presents are the ability to listen and teach, give constructive feedback, be communicative and know how to delegate. Does your company have leaders with these skills?

One of the skills that differentiate a good leader is resilience, which is the professional's ability to easily adapt to adverse, unexpected situations and resolve the mishaps that may arise in the work routine.

This feature has been much required in selection processes, especially after the crisis, as companies are working with smaller teams and having to deliver the same results as before, which leads to a greater workload and the need for conflict resolution. It makes all the difference the manager who is able to motivate the team, have clear and effective communication about the next steps and can engage employees in favor of the success of the business.

Knowing how to delegate is also another important aspect. Centralizing managers can limit the development of subordinates, preventing them from having greater autonomy in their functions, causing dissatisfaction and insecurity. Trusting the team and believing in the potential of each one is an important characteristic in a good manager.

A company that has good leaders manages to develop employees to the fullest because the manager has the ability to identify the strengths that should be leveraged, as well as the flaws that need to be improved.

It is natural that in times of turmoil the team is fearful about the future of the company, not least because many have left a significant number of employees and the organizational climate is harmed. Therefore, the manager has a fundamental role at this stage, which is knowing how to manage the doubts of the remaining ones and possible focuses of demotivation for fear of losing their job. It is also essential to leverage the engagement of subordinates who remained and increase the level of awareness of the importance of their role in the company's final result.

Andréia Ferreira is an Associate in São Paulo, dedicated to serving strategic clients, managing and closing Executive Search, Assessment and Outplacement projects.