Emotional intelligence as a differential and connection in the job market

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There is no doubt that technological advances originated by the Fourth Industrial Revolution, such as artificial intelligence, are no longer trends to become a growing reality. In the face of such a context, the market is demanding from professionals a constant repositioning not only of technical skills, but mainly of interpersonal ones, such as the development of emotional intelligence.

Want to know more about the topic? Watch the second episode of the web series “Connecting Talent with Transformation” with guest Alejandra Nadruz, People and Culture Manager at Agibank:

Follow the reading of the post to learn more about emotional intelligence in the job market.

But after all, what is Emotional Intelligence?

Machines do not have the capacity to deal with the subtleties common to human nature, they do not create conscience, much less know how to deal with frustrations. Thus, if there are demands that technology is unlikely to meet, they are those linked to emotional intelligence factors.

The 2016 World Economic Forum pointed to emotional intelligence as one of the main skills that every professional should have until 2021. And in this context there is a reinforcement that the concern to always learn and develop a more human project for professional growth are the most important paths for the future work.

Since emotional intelligence is the basis for the development of most interpersonal skills required for success in the job market it is essential to learn how to manage your emotions and that of the people around you in the professional environment.

When we exercise emotional intelligence skills, we have the ability to identify our own and others' feelings, to motivate and manage our emotions and relationships well.

The principle of this competence is self-knowledge, therefore, it is essential to invest attention and time for a “dive” within yourself and the identification of which emotions cause us feelings that can negatively impact our relationships.

Since it is emotions that give rise to feelings, these two types of reactions are totally related to each other. Being aware of how you react and feel before each emotion, therefore, is essential to recover from a negative emotion or feeling. This process is essential to maintain emotional balance, an essential component in various spheres of our lives, especially in the professional environment.

Emotions like fear, anger, sadness and joy are part of the development and contribute directly to our survival. When they are well directed, they propel and protect us in different everyday situations.

The good news is that we have the possibility to improve and develop Emotional Intelligence through training and improvement through the construction of new habits, new ways of thinking and behaving.

Tips for working emotional intelligence at work

Here are some basic tips for achieving behaviors based on emotional intelligence at work:

1 – Map your profile: There are a number of tools on the market that can help you understand who you are, what your weak side is, and how you can manage your most vulnerable characteristics.

2 – Try to “map” the profile of your colleagues: try to devote attention to understand who are the people who work with you, if there are common characteristics between you, behaviors that facilitate or hinder the approach, the collaborative work. Look for ways to minimize deadlocks.

3 – Take care of your communication skills: exercise assertive communication, that is, “say yes or no” to situations that require such positions while respecting yourself and others; be empathetic and open to feedback.

4 – Exercise forgiveness: do not cultivate a grudge, forgive yourself and others, allow yourself to make mistakes responsibly and see the other's mistake as a learning opportunity, rescuing the lessons learned for future best practices.

5 – Be generous: don't be afraid of the competition, share your experiences, knowledge; give feedbacks aiming at the improvement of the other contributing to an internal environment of continuous improvement.

6 – Practice optimism: be attentive and mature in your perception of corporate scenarios, but challenge yourself to always find some different, innovative, positive and constructive solution in the face of challenging scenarios.

Izabel Araújo

Transition and Transformation Partner and Manager



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