Do you know what is backoffice? In direct translation from English, the word backoffice means “behind the office”. And the internal process management of the company, part linked to departments that do not have direct contact with the customer. That is why it is an organizational rearguard.
This encompasses areas such as the HR sector, the administration, the Personnel Department (DP), Information Technology (IT), legal, marketing, among others. These areas form an indispensable structure to ensure that institutional goals are achieved.
A good backoffice management is directly linked to the prosperity of the company's results, since it takes care of all the details that involve the operation of the business.
If you want to know more about how to optimize results, we recommend reading the article: 5 people management techniques to optimize your team's results.
To help you better understand what backoffice is, we prepared this post with its main concepts and contributions to the management of your business.
What is backoffice?
As we have already said, the back office system is the back of the company, the part responsible for the management of the main internal processes that provide conditions for the business to function. Roughly speaking, it is the operational support.
To better understand what backoffice is, consider a conventional company. Among its various processes there is:
- contact with the customer;
- the fulfillment of the request;
- the triggering of stock;
- distribution logistics;
- O financial planning style=”font-weight: 400;”> new purchases.
If any problem occurs in one of the steps, it is the backoffice that comes into play.
Through this immediate support, the manager is able to correct and prevent deviations in the operation that can compromise organizational results.
The objective is to offer excellent customer service and service to ensure the most advantageous benefits.
All processes that are not directly linked to the company's front line, the one that is in direct contact with the customer, are part of the back office.
Among other words, the sectors of administrative, accounting, technological, personal, legal, financial and so on.
Such sectors do not directly produce, but provide subsidies so that any operation can continue to function properly, without any hassles. For this reason, the sectors that define backoffice are indispensable.
Efficient backoffice management in business
Understanding what backoffice is is essential to ensure operational quality control. Regardless of the size and profile of the company, the internal management of the sectors involved allows the process chain to be fulfilled with efficiency and commercial return.
Consider again a conventional company in which a customer buys the production of a commodity. As a consequence, the following steps are triggered, initiating a succession of internal processes.
Without a good backoffice system, several problems can compromise the satisfaction customer, such as delays, order errors, invoice issuance, among others.
The smallest of mistakes can cause damage to organizational results. It is precisely for this reason that understanding what backoffice is and what is its importance for the productivity it is so necessary.
When internal processes are clear and are followed with discretion, backoffice professionals take on a validation role to ensure that problems are addressed. identified, corrected and prevented.
In addition to readiness, efficient internal management also offers alternatives to failed processes, making sure that the company's results are not compromised. One tip is to employ the technology!
How technology qualifies the backoffice system
Now that you have understood what backoffice is and know its relevance to organizational results, check out how technology can enhance this performance.
Back office management is too important to rely solely on manual skills or be limited to conventional skills, such as paper notes or the memory of your workforce.
Therefore, employing technology is a necessary strategy. Internal management with high quality digital resources can be automated to ensure The:
- efficiency of operational tasks;
- reduce human errors;
- optimize the working time of its professionals;
- reduce communicational noise;
- centralize the database;
- protect confidential information, and so on.
Business management software (ERP) integrates different areas of the company, allowing the work to be done with maximum quality. The technology ensures a higher level of efficiency and gives managers more confidence and peace of mind.
Considering the example of the conventional company, the technology allows the financial sector to be triggered automatically when finalizing a purchase order.
The production sector can also be notified when there is a need to replenish stock. What the customer receives a virtual thanks, among other things more.
Advantages of taking care of the backoffice
Check out some of the main advantages of taking care of the backoffice.
1. Systems integration
Integration also justifies the importance of understanding what backoffice is. The inclusion of a system that connects several related sectors is a differential factor for corporate management.
With a clear and efficient communication channel, departments can share information quickly and securely, use data universalized, check the progress of specific processes, among others.
2. Effective analytics metrics
Through the creation of metrics and indicators, the backoffice sectors are able to assess the quality of the company's operations, either by identifying high-performance processes or those that have average or below expectations. Thus, emergency corrections can be carried out.
In addition, case studies can be done with more discretion than knowledge management is developed.
The new ones reports they also enable managers to analyze and compare the performance of the company's internal and external processes, considering results and trends.
3. Real-time data availability
Another advantage is the fact that the corporate backoffice operates with data in practically real time. This facility allows essential business information to be tracked, collected and examined at all times.
Regardless of the situation, the back office sectors are able to intervene and resolve the issue, ensuring that the rest of the processes are executed promisingly.
Technology in the financial organization
Understanding what backoffice is is essential to enhance the performance of your company's tasks and integrate relevant information.
Good management of internal processes allows for increasing the competitive advantage in the market and ensuring better results.
One sector where technology efficiently uses its resources is in the financial sector. Benefits that involve compensation and facilities for employees contribute to increase employee satisfaction.
Get to know the tool HR Consultant UKy and learn how the system that implements payment on demand works, that is, your employees can advance part of their salaries whenever they want.
So, did you like it? Leave a comment on the article and tell us how your company manages the backoffice!